Q. How long will my beverage stay warm or cold?

A. The insulation performance is dependent on size, shape and performance of the vacuum body. On average the following applies: Drink filling temperature 200F after 12 hours 145 F.

Q. I'm not a coffee or tea connoisseur, why would I pay this price for an alfi carafe versus others on the market?

A. alfi is produced in Weirhem, Germany under the highest manufacturing standards. The bodies of our carafes are constructed using brass, stainless steel or polypropylene. Our glass liners are not coated with mercury that can be harmful to you like others on the market.

Q. How should I clean my alfi product?

A. We recommend using a soft bottle brush when cleaning our glass liners and never submerge your carafe. This could cause water to be trapped between the carafe base and liner.

Q. Is my alfi carafe dishwasher safe?

A. Most carafes in our TOP THERM product line, which include our unbreakable stainless steel liner and body, are dishwasher safe. Chrome plated alfi carafes are not recommended for cleaning in a dishwasher. Please refer to specific instructions that are included with your alfi product.

Q. How long is my carafe under warranty?

A. All alfi carafes have a 5 year warranty on the insulation performance.

Q. What should I do if my carafe is damaged or defective upon arrival?

Please call our alfi customer service department at 800.966.3009 within 48 hours of receipt of merchandise.

Q. Do you sell replacement stoppers?

Yes, for information about choosing and purchasing a replacement stopper for your alfi carafe: alfi carafe replacement stopper

Q. I love my carafe but it needs a little TLC?

A. Over time your alfi carafe may begin to show signs of wear such as coffee stains on your stopper. We can repair most carafes at our Service Department. Please call alfi Customer service @ 800.966.3009 for a price quote and more information about repairs. For information about choosing and purchasing a replacement stopper for your alfi carafe: alfi carafe replacement stopper

Q. Where can I buy alfi's carafes, sports bottles and thermos bottles?

A. alfi's thermal carafes, sports bottles, and thermos bottles are available at many department stores and specialty stores located around the country as well as many online retailers. You can shop online from our Web site, www.alficarafes.com, as well. If you cannot locate a retailer convenient to you, please contact our customer service department or call us toll-free: 800.966.3009 .

Q. What are the shipping charges for online orders?

Please consult our shipping policy which will include an overview of our shipping charges.